Refund Policy

Last Updated: August 7, 2026

At Golden Triangle Journey, we believe in transparent and fair business practices. This Refund Policy explains when refunds are available, how they are processed, and the circumstances under which refund requests may be approved or declined.

By making a booking with Golden Triangle Journey, you acknowledge that you have read and accepted this Refund Policy together with our Terms & Conditions.

1. Booking Payments

To confirm your reservation, we generally require a 25% advance payment of the total tour price.

The remaining balance must be paid before hotel check-in in India unless otherwise agreed in writing.

Payments may be made through:

Razorpay
PayPal
International Credit Cards
Debit Cards
Bank Transfer (where applicable)

All payments are processed securely using trusted payment providers.

2. When You Are Eligible for a Refund

A refund may be issued in the following situations:

Duplicate Payment

If you accidentally make the same payment more than once, the duplicate payment will be refunded after verification.

Overpayment

If you pay more than the agreed booking amount, the excess amount will be refunded.

Tour Cancellation by Golden Triangle Journey

If we are unable to operate your confirmed tour due to operational reasons, unavailable services, or circumstances within our control, you may choose either:

A full refund, or
Rescheduling to another available date.

Service Unavailability

If a booked service cannot be provided and no suitable alternative is available, we may issue either a partial or full refund depending on the affected service.

Payment Processing Errors

If a technical error causes an incorrect payment or duplicate transaction, we will investigate and process the appropriate refund.

3. Non-Refundable Items

The following expenses are generally non-refundable once incurred:

Visa application fees
Travel insurance premiums
Government monument entrance tickets already purchased
Domestic or international flight tickets booked on your behalf
Train tickets booked on your behalf
Third-party hotel charges where suppliers do not permit refunds
Payment gateway processing charges (where applicable)
Foreign exchange conversion charges charged by your bank or card issuer

4. Refund Request Procedure

To request a refund, please contact our support team with:

Booking Reference Number
Full Name
Email Address
Reason for the refund request
Supporting documents (if applicable)

Refund requests may be submitted through:

Email: hello@goldentrianglejourney.com

Phone / WhatsApp: +91 9990170742

We may request additional information to verify your booking before processing the refund.

5. Refund Processing Time

Once a refund request has been approved:

We aim to process refunds within 7–14 business days.
The time taken for the refunded amount to appear in your account depends on your payment provider or financial institution.
International card issuers and banks may require additional processing time.

6. Refund Method

Approved refunds will generally be made using the original payment method whenever possible.

Depending on the payment method used, refunds may be processed through:

Razorpay
PayPal
Credit Card
Debit Card
Bank Transfer

Golden Triangle Journey reserves the right to select an alternative refund method where the original payment method is unavailable or no longer valid.

7. Currency and Exchange Rate

Our tour prices may be displayed in multiple currencies for convenience.

Refunds will normally be processed in the currency originally received.

Golden Triangle Journey is not responsible for:

Exchange rate fluctuations
Currency conversion losses
Foreign transaction fees
Bank charges imposed by your financial institution

8. Special Circumstances

Certain situations are beyond the control of both travelers and tour operators.

These may include:

Natural disasters
Floods
Earthquakes
Political unrest
Government travel restrictions
Public health emergencies
Airline disruptions
Border closures

In such situations, refunds will depend upon the policies of hotels, transport providers, and other third-party suppliers. Where possible, we will assist with rescheduling or obtaining supplier refunds.

9. Chargebacks

If you experience any issue with your booking, we encourage you to contact us before initiating a chargeback through your bank or payment provider.

Unauthorized or fraudulent chargebacks may delay the resolution process while the transaction is investigated.

10. Changes to This Refund Policy

Golden Triangle Journey reserves the right to update or modify this Refund Policy at any time.

The latest version will always be published on our website together with the updated revision date.

11. Contact Us

If you have any questions regarding refunds or payment-related matters, please contact us.

Golden Triangle Journey

Website: https://goldentrianglejourney.com/